Privacy policy

Who is responsible for your data?

The data controller is the NGO ACTION MONDE PRODUCTIF (AMP BÉNIN), an association registered in the Republic of Benin under No. 1082/MISP/DC/SGM/DAIC/SACC/SA, headquartered in Benin, West Africa.

For any question about your data: contact@ampbenin.org or +229 01 47 47 14 65 (phone and WhatsApp).

What data do we collect, and why?

Browsing the website

No account is needed. Our host, Cloudflare, processes technical connection data (IP address, browser type) to display pages and protect the website against attacks. We use no audience measurement tool.

Forms (contact, volunteering, membership, partnership, newsletter)

Your name, email address and, depending on the form, your organisation, phone number and message. They are used only to answer your request and follow up on our relationship.

Website assistant

Your questions and our answers, their date, the language, the page you were on, your IP address, your browser type and your acceptance of the terms of use. This data is used to answer you, secure the service, prevent abuse and improve it. If you ask to be contacted, your details and the conversation are passed on to our team.

Our Facebook Page on Messenger

The Messenger ID specific to our Page (the bot receives neither your name nor your profile), your messages, our answers and their dates. This data is used to answer you, hand over to our team when you ask, and secure the service.

Messenger surveys

Your answers are stored without your Messenger identity, with an anonymous code specific to each survey: it is only used to prevent duplicate answers and to resume an interrupted survey. The temporary link between your conversation and your answers is deleted at the end of the survey, or after 48 hours at most. Some surveys offer to let you leave your contact details at the end: this is always optional.

Never share sensitive information (health, opinions, legal situation, passwords, bank details) with our assistant or in a survey. If you are under 18, talk to a parent before leaving us your contact details.

Artificial intelligence

The assistant’s answers, on the website and on Messenger, are written automatically by an artificial intelligence service, based on information published by AMP BÉNIN. To do so, the text of your question is sent to one of these providers: Google (Gemini), xAI (Grok) or Cloudflare (Workers AI). They do not receive your contact details unless you write them in your message.

Written survey answers may also be analysed by artificial intelligence to prepare a summary, which our team reviews before any publication.

The assistant’s answers are generated automatically: only our official documents and our team are binding.

Who can access your data?

Only authorised members of our team, each with a personal account, can access your data in our management area; their actions are recorded in a log. We do not sell or rent your data.

Our technical providers process it on our behalf, only to run our services:

Cloudflare

website hosting, database, security and artificial intelligence (Workers AI).

Meta

delivery of Messenger messages. Your Messenger conversations are also subject to Meta’s privacy policy.

Google and xAI

writing the assistant’s answers.

Resend

sending emails: forwarding your requests to our team and sending our replies.

These providers may process data outside Benin, notably in Europe and the United States. We only share what the service requires.

Publication of survey results

We only publish overall results (numbers and percentages per question) and a summary reviewed by our team. Individual written answers and contact details are never published. When a survey has fewer than 30 answers, the results page says so.

How long do we keep your data?

Conversations with the assistant (website and Messenger) and acceptance of the terms

12 months, then automatic deletion.

State of your Messenger conversation (dates, handled by our team)

12 months after your last message, then automatic deletion.

Temporary link between your conversation and an ongoing survey

until the end of the survey, and 48 hours at most.

Survey invitations and contact details left at the end of a survey

12 months, then automatic deletion.

Anonymous survey answers

kept for statistics, with no link to your identity.

Form messages and requests forwarded by the assistant

3 years after our last exchange, then automatic deletion.

Security

All connections are encrypted (HTTPS). Our management area is reserved for our team, with personal accounts and rights limited to each person’s role. Survey answers are attached to an anonymous code that cannot be used to find your identity.

Your rights

In accordance with Law No. 2017-20 of 20 April 2018 on the Digital Code of the Republic of Benin, you may request access to your data, its correction or deletion, object to its processing and withdraw your consent at any time.

To exercise these rights, write to contact@ampbenin.org, stating your request and the service concerned (form, website assistant, Messenger or survey), with the approximate date of your exchanges. We will reply within one month.

If you believe your rights have not been respected, you may contact Benin’s personal data protection authority (APDP).

Deleting your data

On Messenger

type “delete my data” to our Page, then confirm. Your conversations with the assistant, the state of the conversation and your survey answers are erased from our systems immediately. The history shown in your Messenger app is kept by Meta: you can delete it from the conversation menu.

On the website (forms, assistant)

write to contact@ampbenin.org with the subject “Delete my data”, giving the email address you used or the approximate date of your conversation. We will delete your data within one month and confirm it to you.

Cookies and browser storage

The website uses no advertising cookies and no audience measurement. The assistant stores a conversation ID and your acceptance of the terms in your browser, as well as the current conversation, which is cleared when you close the tab. Our host may use technical cookies that are essential to the website’s security.

Changes to this policy

We may update this policy, for example when a service changes. The date of the last update is shown at the top of the page.